OUR POLICIES
BOOKING POLICY:
All clients are required to keep a credit card on file. There will be no charge when the card is put in, we do this only to ensure that your appointment will be reserved. Once the information is entered we can only see the last 4 digits, but if you are uncomfortable giving your card information over the phone you can book the appointment online here and put the information in privately.
Once your appointment is booked you must call the salon to make any adjustments, it cannot be done online or in response to the automated text reminders you will receive.
If you are unsure what services you may need or want we encourage you to schedule a consultation with your stylist first. They’re a great way to ensure both you and your stylist know exactly what you need! Consults are $50 which goes towards your next appointment. For extension implementation of any hair that is not purchased from our vendor HAIRTALK will have a fee added of $50.
MISSED APPOINTMENT AND CANCELLATION POLICY:
Your appointments are very important to our Salon Millan team. We book your appointments just for you and ask that if you must cancel or reschedule any appointment, you please provide us with at least 48-hour notice. This way, our team will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and we will do our best to work with you in case of an emergency.
However, if last minute cancellations or reschedulings become a habit, a 50% deposit will be required for you to book your future appointments to ensure they will be kept. Please understand that rescheduling your appointment is the same thing as cancelling, because that is still an empty slot in the stylist’s book that needs to be filled.
• Less than 48-hour notice will result in a charge of 50% of the service, however same day cancellations and ‘NO SHOWS’ will be charged 100% of service amount. Please be sure to call the salon as soon as you know you need to reschedule.
If you have “no showed” multiple appointments and would like to make a future appointment, we will require a 50% deposit to be left to reserve any appointment.
As a courtesy, we do call, text and/or email to confirm the date and time at least 24 hours prior to your appointment. If we are unable to reach you and leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you are unsure.
LATENESS POLICY:
We will always do everything possible to accommodate you if you are running behind or stuck in traffic; emergencies come up! However, your tardiness can affect the remainder of our team’s day by delaying them for their next clients. We generally allow a 10 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, we will do everything we can to ensure we accommodate you with the time we have available. If not, you may have to forgo parts of the service in order to keep it in the time allotted for you, or in extreme cases lose the appointment all together. Please, always call if you even think you might be late; we would rather know so we have time to prep for any accommodations that may need to be made!
*Text message cancellations are NOT available. Appointments CANNOT be changed, cancelled or rescheduled online. You must call the salon to cancel or reschedule an appointment.
Please make sure we have the correct phone number or e-mail address on file so you can be contacted for your confirmation reminder. If you are not receiving your automated text reminders please reach out so we can resolve the issue!
We strongly suggest you show up to your appointment 15 minutes ahead of time to insure you will be on time. We understand parking can be tricky sometimes; there is on-street parking on Main Street and Afton Ave and there is also a parking lot behind the salon on Canal Street with spots marked for Salon Millan. We work on a firm schedule and after 15 minutes of lateness we will charge a $20 late fee.
GRATUITIES:
Our prices do not reflect gratuities. For those who wish to show appreciation, the industry averages are from 18%-20% of the service. We do NOT accept credit card tips. We accept tips in cash or, for your convenience, through the Venmo app. Any services provided that are $250 and above will have 20% added for gratuity.